WALL TRIM MOULDING REFUND AND RETURNS POLICY

At Wall Trim Moulding, each of our products is carefully crafted just for you. Due to the personalized nature of our items, we are unable to accept returns on custom orders. However, your satisfaction is our top priority, and we are committed to delivering the highest quality at every stage of the process. We maintain open communication to ensure we meet your expectations.

If you have any questions or need assistance, feel free to contact us at [email protected]. We’re always happy to help!

Damages and Issues

We kindly ask you to inspect your order upon delivery and contact us immediately at [email protected] if your item arrives defective, damaged, or if you receive the wrong product. We are committed to resolving any issues as quickly as possible.

If an item is confirmed to be defective, damaged, or incorrect, we will arrange a replacement at no additional cost. To proceed, please document the issue with the courier upon delivery or provide us with clear photos showing the defect or damage.

Your satisfaction is our priority, and we are here to help! Feel free to reach out if you need any assistance.

Exceptions / Non-returnable Items

Our products are custom-made specifically for you, so we are unable to accept returns or exchanges, except in cases where the item arrives damaged, defective, or incorrect. If you experience any such issues, please contact us immediately upon receipt.

If you have any questions or concerns regarding your order, feel free to contact us at [email protected]. Your satisfaction is our priority, and we are here to assist you.

NOTE: Please be aware that any additional fees incurred during customs clearance are not our responsibility.